Incidents and maintenance reported on status page for StepSecurity https://status.stepsecurity.io/ https://d1lppblt9t2x15.cloudfront.net/logos/f4342b96262f520098db0c450b9ae093.png https://status.stepsecurity.io/ en https://status.stepsecurity.io/incident/1076556 Mon, 28 Sep 2026 19:27:00 -0000 https://status.stepsecurity.io/incident/1076556#fbb33040b53b56dad8204aee39f5dddbbf481eb7b76d941c088d25fd4b810f3b Incident The issue has been resolved, and all affected services are operating normally. https://status.stepsecurity.io/incident/1076556 Mon, 28 Sep 2026 18:44:00 -0000 https://status.stepsecurity.io/incident/1076556#623577acdbefd07b95d1924054a746afe3e8abc85216c1ac14090db5a2098bc1 Incident We identified a caching issue affecting metadata responses for some npm packages served through Secure Registry. Affected responses may contain package download URLs pointing to a different registry endpoint than the one configured by the customer. This may cause package installation or dependency resolution failures. The issue occurs when registry deployments share cached metadata containing deployment-specific download URLs. We have identified the root cause and are preparing a fix to isolate these cached responses by registry endpoint. https://status.stepsecurity.io/incident/1049932 Fri, 04 Sep 2026 08:13:00 -0000 https://status.stepsecurity.io/incident/1049932#de0fa163a4961aada6704cff47f721ba4387c8d41b9ba8ea5faaa24b8a4cd8d9 Incident We have deployed a fix for the underlying issue and are closely monitoring the service to confirm it fully resolves the elevated error rate seen earlier. No further impact has been observed since the fix was deployed. We will post a final update once we've confirmed stability. https://status.stepsecurity.io/incident/1049932 Fri, 04 Sep 2026 01:30:00 -0000 https://status.stepsecurity.io/incident/1049932#fb0c9ae0e46928ba443b7cf7f2008afbb77c5a9819d5dd284e66c32b6bd187a5 Incident The elevated error rate has subsided and the service has been operating normally since. We have identified the root cause with high confidence and are actively developing and testing a fix. https://status.stepsecurity.io/incident/1049932 Fri, 04 Sep 2026 00:25:00 -0000 https://status.stepsecurity.io/incident/1049932#862d261aba537455d783be0ed4d376cc43379e95dbfcab36820fa32a92296be6 Incident We experienced another short period of elevated 502 errors. We've made progress narrowing down the contributing factors. https://status.stepsecurity.io/incident/1049932 Thu, 03 Sep 2026 21:25:00 -0000 https://status.stepsecurity.io/incident/1049932#f82c48153f76f835db2581b3edbecb6e64975b8c9cd1bac88598f776667284f2 Incident We saw a further period of elevated 502 errors on the same service. Our team is continuing to investigate and is working to isolate the cause. We apologize for the disruption and will keep this page updated. https://status.stepsecurity.io/incident/1049932 Thu, 03 Sep 2026 18:32:00 -0000 https://status.stepsecurity.io/incident/1049932#be45bcf62f4d4bf157ae6658688f437ed7d89c5d494237cbf4c8c67fb2c3db8f Incident We are currently investigating an increase in 502 errors on our package registry service. Some package installs may intermittently fail or time out. We will share an update as soon as we have more information.